We’re Hiring: Veteran Family Program Coordinator

Responsibilities

Foster a positive relationship with co-workers and volunteers therefore respecting their commitment to MFRC programs and activities;

• Adhere to the team agreement;
• Participate in MFRC staff workshops, training, and program planning meetings, to assist in creating a comprehensive overall MFRC program; and
• Act as an ambassador by promoting a positive community image of the MFRC.
• Assess clients’ situations to provide information, assistance, and/or referral, to navigate the Canadian Armed Forces (CAF) lifestyle challenges;
• Provide and/or support the development of awareness/educational sessions, briefings, and resources pertaining to change management and transitioning into a civilian community;
• Provide information and referral services for the support and/or counsel of family members in crisis or imminent crisis;
• Establish contact with medically releasing CAF members, medically released members, and their families to provide a general overview of the services of the MFRC;
• Assist medically releasing CAF members, Veterans, and their families in their navigation of, and access to, relevant community programs and services;
• Facilitate referrals to appropriate agencies/organizations as needed and provide follow-up;
• Perform outreach/warm-line calls to MFRC families as required;
• Develop and maintain strong community partnerships with both civilian and military organizations and stakeholders, including the coordination of quarterly meetings for these partners; Support self-help group development through facilitation, presentation, and/or information sharing, engaging clinical support as required;
• Assist with the implementation and evaluation of activities to provide information to MFRC families;
• Conduct community orientations, information sessions, and briefings; and
• Compile data and report program and service gaps to Executive Director.
• Responsible to stay informed of all offerings of the PEI MFRC;
• Secure confidential information concerning clients or other employees of the MFRC, or the business affairs or the financial positions of the MFRC;
• Adhere to the MVFSP’s Professional Code of Ethics and Standards of Practice, and the MFRC Privacy Code;
• Attend all mandatory information sessions and workshops;
• Update and regularly monitor the shared calendar;
• Assist in maintaining the organization and cleanliness of all common areas;
• Exchange information, ideas and provides assistance to enhance MFRC programs and to solve challenges;
• Ensure Executive Director is advised of any issues and trends that may impact the MFRC;
• Perform all other duties assigned by the Executive Director; and
• Ensure that the minimum requirements as set out by MVFSP are maintained.
• Educate local community organizations on the unique aspects of the military family life;
• Contribute to maintaining physical and digital community information;
• Contribute articles and information for inclusion into the MFRC newsletter; and
• Plan and implement materials and activities to promote MFRC and community-based services to local MFRC families.
• Liaise with community service providers to identify local community programs, services and activities that meet the needs of MFRC families;
• Ensure all activities operate within budget guidelines;
• Document and maintain client information and services within Customer Relationship Management system;
• Develop and maintain partnerships with community groups, support agencies, schools, and other organizations to enhance service delivery to MFRC families, and record them in the Customer Relationship Management program;
• Provide input into budget development and financial reporting related to service area.